Tag Archives: innovation

restructuring ATM processes / invitations for bids for all services having to do with ATM operation

restructuring ATM processes / invitations for bids for all services having to do with ATM operation

Client: The largest Direct Bank in Europe and a leading German private customer bank   order: restructuring the computer centre operation with reference to expenses, customer satisfaction and process quality including boosting the efficiency of the entire ATM stock with a network in excess of 1,300 ATM. The main concentration of restructuring was the bank’s growth strategy and meeting all of the current stations linked to new ideas and innovation.   launch: project preparation: organising, launching and documenting the kick-off workshop identifying and describing the topics for ATM migration documenting requirements documenting the economic reference numbers of the status quo describing the processes with the existing providers and business partners […]