Client:
The largest Direct Bank in Europe and a leading German private customer bank
order:
restructuring the computer centre operation with reference to expenses, customer satisfaction and process quality including boosting the efficiency of the entire ATM stock with a network in excess of 1,300 ATM. The main concentration of restructuring was the bank’s growth strategy and meeting all of the current stations linked to new ideas and innovation.
launch:
project preparation:
organising, launching and documenting the kick-off workshop
identifying and describing the topics for ATM migration
documenting requirements
documenting the economic reference numbers of the status quo
describing the processes with the existing providers and business partners
expense streamlining (basic status quo)
workflow streamlining (basic status quo)
Invitations for bids Phase 1:
elaborating the request for information (rfi)
evaluating suitable bidders
evaluating applications received/reducing the long list to a short list
Invitations for bids Phase 2:
elaborating the request for proposal (rfp)
evaluating and rating tenders
coming up with an evaluation matrix
bidder presentations
assistance in actual bidder selection
supporting contract negotiations
formulating the concept for the pertinent contacts
innovation management
change management