restructuring ATM processes / invitations for bids for all services having to do with ATM operation

Client:

The largest Direct Bank in Europe and a leading German private customer bank

order:

restructuring the computer centre operation with reference to expenses, customer satisfaction and process quality including boosting the efficiency of the entire ATM stock with a network in excess of 1,300 ATM. The main concentration of restructuring was the bank’s growth strategy and meeting all of the current stations linked to new ideas and innovation.

launch:

project preparation:

organising, launching and documenting the kick-off workshop

identifying and describing the topics for ATM migration

documenting requirements

documenting the economic reference numbers of the status quo

describing the processes with the existing providers and business partners

expense streamlining (basic status quo)

workflow streamlining (basic status quo)

Invitations for bids Phase 1:

elaborating the request for information (rfi)

evaluating suitable bidders

evaluating applications received/reducing the long list to a short list

Invitations for bids Phase 2:

elaborating the request for proposal (rfp)

evaluating and rating tenders

coming up with an evaluation matrix

bidder presentations

assistance in actual bidder selection

supporting contract negotiations

formulating the concept for the pertinent contacts

innovation management

change management