advising a private customer bank in ATM outsourcing

Client:

The largest direct bank in Europe and a leading German private customer bank

order:

formulating the call for tenders and expert guidance for exporting ATM operation to a third service

launch:

Project management in close cooperation with a project staff of the customer enterprise

drafting the future operational structure of the ATMs

drawing up a request for proposal including all specifications, performance targets and demands

performance description for future operation of ATMs based on service levels

operating strategy with performance targets for IT service management in conformity with ITIL (ITSM)

management of invitation for bid

business partners and contract management

quality management

support for group purchasing